Once ordered and you checkout, we will get in touch with you to  diagnose your bike issue. If for any reason we are unable to meet your needs or address your concerns, you can expect a prompt and hassle-free refund process for the ebike diagnostic fee you paid.

To ensure better and faster service, we would like to offer some necessary information as follows: 

Ebike Brand & Model Name (e.g. "GEN3 The Stride")

Problem Type (e.g. "Electrical problem, Mechanical Issues, looking for hard-to-find part, upgrade recommendations")

Send the related problem via picture or video files form  (e.g. "Your ebike, controller info label, display error code, ebike noise video")

You'll receive your ebike repair or upgrade recommendations plan.