Politique d'expédition
At Maintebike, we value each and every single customer, and customer satisfaction is always our top priority. We are trying our best to speed up the process to make your package arrive as soon as possible. Your patience is highly appreciated. We thank you for your understanding.
COSTS & DESTINATIONS
While most of our customers are in the EU, UK, CA and US, we do ship to countries all around the world. However, some countries have complex rules about imports, paperwork, and taxes that can stop us from shipping there. If we run into any problems with your order, we will reach out to you. If we can't deliver your order, we will cancel it and give you a full refund.
Item price
|
Shipping fee
|
$120 and above | Free shipping |
$120 and below | $15 |
SHIPPING TIME
In-stock orders generally ship within 1 to 3 business days, unless this item is a
customized or DIY part. Please allow 3-8 business days for your shipment to arrive at your address.
For pre-orders, please refer to the shipping date on the product page. A shipping confirmation email will be sent to your email once the order has shipped.
For customized or DIY orders, preparation typically takes 2 to 5 business days. Once your order is ready, it will be promptly shipped to you.
Business days: Monday-Friday (excluding holidays and weekends)
Expedited Shipping Options
We provide expedited shipping options to ensure you receive your eBike parts promptly. Expedited shipping costs will be calculated at checkout based on the weight of the items and the delivery location. Customers will be informed of the shipping costs before finalizing their order. If you wish to pay extra for an expedited shipping method, please reach out to our customer service team for assistance.
- Standard Shipping: approximately delivery within 5-8 business days.
- Expedited Shipping: approximately delivery within 2-5 business days.
If you need to return or exchange an item, please aware the expedited shipping fees are non-refundable.
ORDER TRACKING
You can track your order and shipping & handling information if you have registered an account on maintebike.com. If you haven't registered on our site, you can still track your order here with your order number. If you do not receive your order in a long time, please kindly contact our customer service at support@maintebike.com
Customs Duties and Taxes
Please be advised that customers are responsible for any customs duties and taxes that may apply in their respective markets. We recommend checking with your local customs office for specific information regarding potential charges prior to placing your order. Thank you for your understanding.
Kindly Notes:
1. Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly contact us for help.
2. Shipping times will be affected during public holidays, as manufacturers and couriers will limit their operations at these times. Unfortunately, this is outside of our control. Normal service resumes immediately after each holiday.
3. It can take a few days after order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
4. All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.
5. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return. For more information regarding our limited warranty and claims process, please review our Limited Warranty Terms, which are incorporated into by reference and form a part of these Terms.