Offer us the documentation related to your ebike
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Necessary info
It's essential to send us all the necessary information including your ebike pictures, brand and model name.
- Ebike Brand & Model Name (e.g. "GEN3 The Stride"
- Serial number (e.g."display/motor/frame/controller serial number")
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Relevant documentation
We recommend you to share more details about your questions with us.
- Problem Type
(e.g. "Electrical problem, Mechanical Issues, looking for hard-to-find part, upgrade recommendations")
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Take Photos or videos
It would be perfect if you could take photos or videos of the defect. This will help us speed up the process.
- Send the related problem via picture or video files form
(e.g. "Your ebike, controller info label, display error code, ebike noise video")
